Common Problems Issues With CoinSquare :
Common fiat currency withdrawal issues : Occasionally, users run into issues when trying to withdraw funds from our platform. This list outlines some of our most common issues that users face when trying to withdraw funds.
Insufficient funds message: The most likely reason is that you are still under Coinsquare’s withholding period. Depending on the funding method you chose, we require funds to be withheld for a few days to comply with AML regulations and to prevent fraudulent behaviour.
If you have passed the withholding period and are still getting an insufficient funds message: Check to see if you have any open limit orders on your account. When limit orders are left open, those funds cannot be withdrawn. You must first execute or cancel your existing orders for those funds to become available for withdrawal.
Also, check to make sure you have the correct currency selected when trying to make a withdrawal.
If your withdrawal request status is set to “Email Confirm” or “Undefined”: Check your inbox. We’ve sent you an email to confirm your withdrawal. Open the withdrawal email and click the link. While awaiting withdrawal, funds will be ‘held’ in the request and will be unavailable for trade. If you cannot confirm the link, please try copying and pasting the link in your browser’s URL field (you must be signed into CoinSquare).
If your withdrawal request status is set to “Submitted” or “Under Review”: Your funds are waiting to be sent outbound by a CoinSquare employee. Please note it can take up to 5 business days before funds become available in your bank account.
If your withdrawal request status is set to “Processed” but the money is not in your bank account: Your transfer has been processed and is currently in transit. Please note it can take up to 5 business days before funds become available in your bank account.
Common digital currency funding issues : Occasionally, users run into issues when trying to fund with digital currency on our platform. This list outlines some of our most common issues that users face when trying to fund their account with digital currency.
If you sent your digital currency coins to the wrong address: It is essential that you double-check to make sure that you are sending your digital currency to the correct address. Coinsquare cannot retrieve funds sent to an incorrect address. For more digital currency funding tips, please see the link below:
Coinsquare’s security : Coinsquare is built on the same technology as the New York Stock Exchange.
If your digital currency deposit to Coinsquare was confirmed on the blockchain but is not showing up in your account: Please submit a request with your blockchain transaction ID and we will reach out as soon as possible.
Pros and cons
Can deposit Canadian dollars
- Immediate trades with the QuickTrade trading feature
- Easy to use interface and website, with the option to use a mobile app
- Choice of cryptocurrency, fiat and precious metal buying, selling and trading
- Large choice of payment methods
- Accepts Fiat currency deposits
- Have a selection of cryptocurrencies to choose from
- Reputable Exchange
- Secured Exchange
- Good Ethereum and Bitcoin Liquidity
- Lots of Cross Pairs Available to Trade
- Top Three Liquidity in Canada
- Centralised exchange
- A comparatively limited range of cryptocurrencies on offer (seven at the time of writing)
- Limited advanced trading features
- Only accepts Canadian dollars
- Difficult Site to Navigate
- Spreads can get Very Wide at Times
CoinSquare doesn’t have a phone number. Like a growing number of companies with free web-based services, you have to search forums and support sites for help. But you can get an instant customer support by calling us at our customer service phone number USA +1-844-619-8867 UK + 44 330-808-3896 Toll Free.
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