2ndsite, Inc., doing business as FreshBooks, Inc., provides cloud-based accounting solutions for small business owners. It is designed for owners of the types of small client-service businesses that send invoices to clients and get paid for their time and expertise. It was founded by Mike McDerment and Joe Sawada out of McDerment’s previous Internet marketing consulting business Anicon. The company was founded in 2002 and is based in Toronto, Canada.

Main highlights of Fresh Books are:

  • It is a very popular cloud accounting app for small business, used by about five million customers worldwide
  • It offers a wide range of features, from cloud-based invoicing to an online payment gateway
  • Users can snap a picture of receipts or link to bank for quick expense tracking
  • You can transfer your timesheet data to invoice and collect payments more quickly
  • Its customer support received the Gold medal at the 2014 Stevie Awards for Sales & Customer Service


  • Easily create and send invoices
  • Accept credit cards
  • Easily create and send estimates
  • See when clients viewed invoices
  • Send automatic reminders for open invoices after 30, 60 and 90 days
  • Users that aren’t familiar with accounting, or those that are, should find it simple and easy to use.
  • Ease of use in adding new users to the system and onboarding their use of the FreshBooks interface
  • The ability to create new projects and work types within those projects and assign individual contributors to each was well-developed
  • Time tracking through the FreshBooks mobile app was easy to do and synced without difficulty
  • Easy to use
  • Excellent customer service
  • Good mobile apps
  • Well-designed UI
  • Attractive invoice templates
  • Varied integrations


  • Limited features
  • Expensive monthly cost
  • Single-entry accounting only
  • Ability to send invoices for partial payment (can do, could be better)
  • Multiple addresses for clients (billing, mailing, contact, etc.)
  • The reporting functionality was somewhat limited, and the ability to export data had significant room for improvement
  • Creating custom invoices and rules around when to issue invoices could have been made easier
  • The expense logging was sometimes confusing was executed across multiple clients/projects

FreshBooks doesn’t have a phone number. You have to search forums or find them on business support sites for customer service help. Get instant help & support for FreshBooks, call us at our customer service phone number USA Toll-Free USA +1-833-219-1999  UK  + 1800CSN. A phone number system with less hold time in comparison to other phone numbers, call us now for live support from your computer.

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