Rail Europe Customer Service Phone Number USA

Rail Europe, Inc. is a North American distributor of European rail products, representing over 50 railroads throughout Europe. The Rail Europe’s history of doing business in North America dates back to the 1930s. In 1959, the company introduced the Eurail Pass to the North American market.

The company is headquartered in White Plains, New York, and has a contact Center located in Rosemont, Illinois, ISO 9001:2008 certified, Rail Europe provides assistance to travelers in English, French, and Spanish both on the Web and in their contact center. Rail Europe serves over one million travelers per year.

Features of Rail Europe

  • Allows you to travel on different European trains
  • Round trip and One-way city center to city center journeys
  • Reserved seats
  • E-Tickets
  • You can travel in a group of 10 or more peoples
  • Cheese and wine tasting, Museum passes tours

Some common problems of Rail Europe, We fix-

  • E-Ticket authentication
  • Mobile app errors
  • Poor customer service
  • Ticket booking errors
  • One Time Password receiving errors
  • Payment fails
  • Cancellation problems
  • Refund issues
  • Account security
  • Problems during checkouts
  • Search options

Advantages and Disadvantages of Rail Europe


  • It is easy to book tickets online via Rail Europe
  • Luggage security
  • You can book one-way tour as well as round trip
  • Experience a wide variety of trains
  • You can choose which train you want to travel with


  • Prices are high as compare to booking the ticket from train stations
  • The customer service is very bad
  • No cash refunds
  • E-Tickets may cause you trouble sometimes

44 South Broadway
White Plains, NY 10601

Phone Contacts

Toll-Free: (800) 622-8600
International: (847) 916-1001

Customer Service Resources

Contact us online form

Social Media Contacts


Executive Contacts

Primary Contact
Ludy Reyna
Deputy COO, Customer Care 
9450 W. Bryn Mawr Ave, Suite 400
Rosemont, IL 60018-5248
(847) 916-1001

Secondary Contact
Jean Heger
Vice President, Rail Carrier Relationships 
44 South Broadway
White Plains, NY 10601


Chief Executive
Zine Belhonchet
CEO & President
44 South Broadway
White Plains, NY 10601


Rail Europe doesn’t have a technical support number. You can search for your problems or issues to their help forum and community sites. You can get an instant customer support by calling us at our customer service phone number USA +1-833-219-1999  UK  + 1800CSN for Rail Europe. A phone number system with less hold time in comparison to other phone numbers, call us now for live support from your computer. Visit our Long Island Railroad Customer Service in USA.

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